Atlantic Motorcar Center - Caring For People and Cars Oxhorn Rd, Wiscasset, Maine

Atlantic Motorcar Center - Caring For People and Cars Reviews

4.8 stars based on 260 reviews

Featured Comments:

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  Brittany Baker

  5.0

  AMC is simply the best ! I came to them for a noise In my front end that no one else could seem to repair , they did a full diagnostic and sent me pictures even , then my advisor Doug gave me a call to explain everything to me in great detail . He was so kind and patient with me . I will be returning for all my vw needs in the future ! Thanks again guys !!

• S

  Sammy Yo

  5.0

  I was beyond appreciative of the helpful, friendly, professional care I got when my VW had a breakdown on my way to a vacation in Maine. Ted, Lindsey and the other good people there were super and I highly recommend them to anyone looking for quality auto service. Thanks very much!

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  Response from the owner

  Thank you, Sammy; I hope that you still got to enjoy your vacation with family, despite the car problems. We know how difficult it is to have a problem with your car when traveling, which is why we do everything we can to help get folks back on the road! I'll be sure to share your kind words with our Atlantic Motorcar Service Team! Most cordially, Bruce

• M

  Mark S

  2.0

  My 1995 BMW 325I convertible was having issues with hard starts / chugging sporadically, a condition that we all know would be tough to diagnose. Atlantic Motorcars is advertised as Maine`s Premiers foreign car specialist with expert service. I knew that came with a price, regardless, I set up an appointment figuring they must have seen this condition in the past and could pinpoint the issue fast. Within hours of dropping the car off, I received an email with a PowerPoint presentation of all of the other issues the car had, right down to the brake pads, now this was nice I guess if I was planning on fully restoring the car, but I saw it as low hanging fruit they were hoping to cash in on. Two days passed without hearing from them, I called and they showed me a picture of a disconnected vacuum hose and said that may be the issue. I was skeptical because the hose circled in the picture they sent seems to be by design an 1 1/2" low point drain or breather. Other BMWs I researched had the same short open ended hose in the same place. They said to me after that, every cold start it fired right up without issue, I was skeptical, at this point the bill was $335, they said if they were to dig deeper, the price would also increase because it could be a number of issues. I declined and took my chances the issue might be solved. A couple days later, low and behold, the same hard starts and chugging occurred, $335 later. I have local mechanics that charge $50 an hour and could have diagnosed it the same way, but I didn't, I went to the so called "experts". Not happy, and next time I will try my local garage or a place in Freeport that has a better stethoscope.

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  Response from the owner

  Hi Mark, Thanks for sharing your feedback with the team. Unfortunately, as our Service Advisors shared, with words and photos in the report, there were a number of things that needed attention with your BMW. Which on a nearly 30 year old car that hasn't seen regular service (hence the problems found in your report) is not unexpected. Yes, we do share the complete condition of the car with the client (like the worn out brake pads you mentioned) as we feel it's important for folks to know the true condition of their car, especially on safety issues like brakes. We did diagnose your problem and shared there were multiple service items on the engine alone that needed attention. You chose not to do the ones that would have corrected the running problem you were concerned with. I get it, these items weren't cheap and simple things, but replacement of the defective items would have resolved your issues. That's what our BMW tech noted, our Service Advisor explained, and were unfortunately declined. Please feel free to have the other facility call us, I would be happy to review the scope of our diagnostic work with them, and it might save you from having to pay again for work that was already done by us. We wish you well, and when you decide to address those service issues we found, know that we will be here and happy to handle those for you. If there is anything else you need, or you want to discuss your experience, please reach out to me personally I'd be delighted to hear from you. Cordially, Bruce

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