Atlantic Union Bank Sutton Rd, Gloucester, Virginia

Atlantic Union Bank Reviews

3.0 stars based on 4 reviews

Featured Comments:

• S

  Shaun Blaze

  5.0

  Very friendly. Great help with business account. Fast reply back about possible further business banking. My money is available 24/7 through inside banking during the day for large amounts or atms for small amounts around the area. Very helpful with loans also!

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  Response from the owner

  Shaun, Thank you for sharing your wonderful experiences. We appreciate you being a loyal customer! Thanks,-W.G.

• E

  Erica Smith

  1.0

  I considered opening an account at this bank multiple times but wasn’t sure bc they have bad reviews. Well I found out Friday why they have bad reviews. My car broke down Friday as I was leaving Walmart and I pulled into the parking lot of this bank so that I wouldn’t b on the highway, especially since I had my baby in the car. As my husband and I are on the phone trying to find a ride and a tow truck while trying to deal with a crying baby a bank employee pulled up beside us, and with a terrible attitude, asked us what we were doing there as her face is frowned up and she’s rolling her neck. I said excuse me and she repeated herself with the same attitude. I informed her that we were broke down and trying to find a ride, I told her that her attitude was not necessary and if she thought I was here to rob the bank in broad daylight with a crying baby. She then decided she was sorry and asked if we needed help and I told her the only thing I needed was for her to get tf out of my face because that’s how you should’ve started the conversation. A few minutes later the police arrived and I was told she called the cops because I got smart with her. Not because I was at a bank parking lot and was suspicious but because I got smart with her. I also informed the officer of her attitude and how I’m pretty sure the bank protocol was not for her to approach me. I’m convinced that had I been white she would not have approached me with such attitude especially with a crying baby in the car and it’s a shame that u can’t even break down these days without people treating you like your a criminal. But I was most upset at the fact that she called the cops, after I told her I was broke down, because I got smart. Needless to say I will never bank with this company and they need to teach there workers some customer service. Might I add that it was 8:34am the bank opened at 9am and I had literally been sitting in the parking lot for 5mins when she pulled up. I even told her how do you know i wasn’t waiting for you guys to open so that I could cash a check or open an account or possibly looking for my bank card to use the atm. The officer also informed me that she was very apologetic in her actions and she regret calling them but the damage was already done and it’s not ok what she did and she should’ve apologized to my face.

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  Response from the owner

  Hi Erica, thank you for your review! I'm terribly sorry about your recent experience at the local branch. Being a potential customer, we certainly don' t want your first impression to be a negative experience. I have communicated your experience with the local branch for training opportunities. If you have any further questions or concerns, please feel free to call our Customer Care Center at 1-800-990-4828 or email us at [email protected]. Again, I apologize for this misunderstanding. Thank you for your time, take care. -JW

• W

  Willy Hrachovina

  5.0

  This branch has a more modern ATM than the one at Gloucester Point. I can’t always get to the bank during normal business hours to deposit or withdraw money, and having an ATM with more updated features is a plus in these situations.

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  Response from the owner

  Hi Willy, thanks for the feedback. We're happy to see the ATM at our Courthouse Branch has the features you're looking for. Please let us know if you have any questions. Take care! -SA

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