Atlantic Union Bank Barracks Rd, Charlottesville, Virginia

Atlantic Union Bank Reviews

3.2 stars based on 10 reviews

Featured Comments:

• D

  Dan Hogan

  4.0

  I was trying to mobile deposit checks and found out that this place has a 4-5k limit per rolling 30 days which is asinine, especially for a business account. My personal checking with another bank has that limit PER DAY. Why on earth would a bank want to make it harder for me to give them money is beyond me. I'll be considering other options to move my business account to. Update 3/4/2022 - Laura at Atlantic union bank reached out to me via a phone call and took care of upping the limit. Its nice to see a business being proactive as opposed to seeing a problem and asking for the individual to reach out through another means, like what was done here originally. Upped the rating as a result.

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  Response from the owner

  Hello Dan! I am sorry to hear that you are experiencing issues with online deposit limits. I want to ensure that we look into your issue and address your specific needs. This is not a secure channel, so would you be able to send an email to [email protected] so that we can have a teammate reach out to you directly to assist? We look forward to assisting you. Thank you-Maiya

• A

  Ashley Butler

  5.0

  Dawn at the Pantops lobby was simply a sweetheart! So helpful and quick with solutions!

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  Response from the owner

  Hi Ashley! Thank you for taking the time and sharing such great feedback for our Pantops Branch and the service received by Dawn, we really appreciate it! We are happy to hear that your banking experience with Atlantic Union Bank a positive one. We will be sure to pass along your shout out to Dawn and her team. Thank you and have a great day! -Maiya

• J

  Jared Johnson

  1.0

  After having a personal account with Atlantic Union Bank for five plus years in a business account for about 6 months now I go to deposit my 16-year-old nephew's third party check which I already gave him the money for he signed the back of it I tried to deposit the $531 check and she tells me she can't deposit a third party check because he just signed it and didn't write payable too I think it's a little baffling that you're going to make somebody spend a good 4 hours driving out of his way all because my 16 year old nephew didn't put payable after the experience I just had I think I'm going to cancel both of my accounts and go somewhere else very unhappy and disappointing especially when I call customer service and they say it's at their discretion so basically the way I feel is I'm not important enough for them to do it for all banks that are under the name Atlantic Union Bank should have the same regulations and rules not from Branch to branch I was also suggested to try the other branches maybe one of them will

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  Response from the owner

  Hi Jared, thank you for taking the time to share your experiences with us. I would like to apologize that your experiences were less than pleasurable. I want you to be sure that I have forwarded your concerns with the appropriate departments and want to assure you that we will research the matter and handle accordingly. If you did want to reach us further regarding this matter, please fee free to reach out to [email protected]. Thanks-MM

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