Atlantic Union Bank Willow Lawn Dr, Richmond, Virginia

Atlantic Union Bank Reviews

3.3 stars based on 13 reviews

Featured Comments:

• E

  Eiron Hendrix

  4.0

  Went to get my coins thrown in the machine and counted and put in my account the lady that failed to help me looked at me like i was trying to rob her and eventually told me they dont have the machine and i was like uhh okay and went to leave when i assume the manager who was eager to give an alternative and very nice and polite offered me some paper rollers to roll them myself and bring them back. When i went to leave i looked back at her and she was staring me down like i had something on my face. What kinda ppl does this branch hire? Iv never had issues with an atlantic branch i love the bank but that lady should not be in customer service. The dude that jumped in and helped though was awesome. Only taking one star since shes the only person iv met at this branch that isnt helpful.

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  Response from the owner

  Hello Eiron. Thank you for taking the time to reach out and share your recent experience while visiting the Willow Lawn branch. We are sorry to hear that the start of your visit did not match your expectations but are happy to know that the Branch Manager was able to provide assistance. Atlantic Union Banks always strives to provide the best customer service to each and every customer. If you would like to discuss this interaction further, please reach out to the Branch Manager directly or contact us at [email protected]. We appreciate you bringing your concerns to our attention. Thank you and have a great day! -Renee

• L

  Logan Coates

  2.0

  Lost my debit card about 2 weeks ago and immediately went to the bank for a replacement and temporary card. After trying to activate the card to no success and calling other branches, I found out the temporary card issued to me could not be used because it had not even been added to my account. Additionally, the clerk cancelled my debit card and DID NOT place an order for a new one for me. So, when calling today I was told I have a bank account with absolutely no cards related to it and therefore, it can't be used to easily pay my bills. My new card will not be able to be activated or received now for another 10 business days as well. Safe to say I'm extremely displeased and won't be trusting this branch of Union.

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  Response from the owner

  Hello Logan, thank you for reaching out and sharing this feedback. I apologize that this was the experience that you had and would like to discuss this further with you to see how I can help. Please send an email to [email protected] and reference this review so that I can work to resolve this with you. Thanks! -Leah

• E

  Eugene Adams

  1.0

  Poorly managed branch. I banked there for years until management change about 2 years ago. Now everyone there has the attitude of the new manager. I can't speak for other branches but do yourself a favor and stay clear of this one.

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  Response from the owner

  Hello Eugene, thank you for reaching out and sharing this feedback with us. We are sorry to see that you have not had good experiences at this branch and appreciate the opportunity to look into this. If you have an example of a specific interaction, please contact us at [email protected] so that we can share that with the Market Leader. We hope to hear from you! - Leah

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