Austin Mortgage Associates N Mays St, Round Rock, Texas

Austin Mortgage Associates Reviews

4.6 stars based on 33 reviews

Featured Comments:

• A

  Al B

  5.0

  We used Austin Mortgage Associates for our home refinance. This is the 3rd home we've owned, so we're not babes in the woods. James Copeland worked with us to make the deal happen. He personally took charge of pulling together our paperwork (not handing it off to someone else), making sure we had everything needed and coordinating the process. I asked some fairly tough questions that James handled well. We were evaluating 3 mortgage brokers at the time. The two other brokers were our current mortgage holder and the previous one (who sold the thing). We have no complaints about the other brokers. They all had competitive deals in the new "inflation related" mortgage finance world. James stood out because of his personal energy, his seeming commitment to our story, his willingness to listen, his keeping the process going (and not stagnating at some point), and the fact he was local, not in an office hundreds/thousands of miles away. After the closing I let James know I hadn't received a copy of the appraisal as I should have. I don't know why I hadn't received it earlier (spam folder?) I got one from James 5 minutes later. The other brokers would have gotten a 4 star rating. James Copeland and Austin Mortgage got 5.

• D

  David Gray

  5.0

  James Copland was a miracle worker throughout the entire process and I can't recommend him enough. We went through a very complicated mortgage process involving a divorce, legal name change, a combative party with interest in the house, and every inch of red tape you could possibly imagine. James with with us every step of the way and ensured that once we were ready to go there weren't any mistakes. If you're looking for someone to get you through a quagmire of legal issues James is the guy.

• T

  Toni De Oliveira

  5.0

  I had a wonderful experience with Austin Mortgage Associates. I cannot thank James and his team enough for helping me and guiding me every step of the way. He was always available to answer my many, many questions, and worked diligently with me to ensure that we stayed on track, for I found that I was woefully unprepared for the amount of information I had to provide, but I felt supported by James and the amazing Christine the entire time. I was able to get approved for a USDA loan and purchase my first house thanks to this incredible team, and I am making sure that I recommend Austin Mortgage Associates to my family and friends. It was truly a pleasure working with you!

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