Avondale Reserve Apartment Homes Northern Ave, Avondale Estates, Georgia

Avondale Reserve Apartment Homes Reviews

3.3 stars based on 25 reviews

Featured Comments:

• A

  Andre Evelyn

  5.0

  I am very much pleased with the high level of professionalism I received from both Ms. Kehoa and Ms. Tradel Thomas of Avondale Reserve. These two ladies were very serious and efficient about placing me in an apartment as soon as possible. They were polite, friendly, and kind both over the phone and in person. I really do appreciate that and have great confidence that this great service will continue into the future

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  Response from the owner

  Thank you for your 5-star review, Andre! We take pride in providing superb service and an enjoyable community so it's wonderful to learn that you're having a pleasant residency. Our team is glad to read that you are a happy resident and we look forward to continuing to exceed your expectations in the future!

• A

  Amaree Austin

  1.0

  I am not from Atlanta but in search of apartments. I Called 2 days prior to attempt to schedule a tour. No one has answered or called back. I arrived just to attempt to drive by and get scheduled. There was a sign on the door that said you must call to have questions answered and to schedule appointments. Called again, no answer. Knocked just for times sake, someone came to the window and watched me walk back to the car with any explanation or help. Maintenance arrived as we were leaving and went in to check, we were told we need to wait 30 minutes to be seen after waiting for about 20.HORRIBLE Customer service.

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  Response from the owner

  Amaree, could you please send your contact information to me at [email protected]? I'd appreciate the chance to assist you and learn a few more details about this experience. Thank you in advance.

• B

  Baby Girl

  1.0

  So I applied here and was told I had a eviction on my credit ( completely lie contacted equifax ) so they had to contact the other company in which I mention to her when she said she did so that she was not in office nor gave her time to be in office before they denied me not only that I paid extra because online it says a 250 deposit and 75 app but guess what when I asked for my ****** money back never received it they cashed the money order before I was even denied and yet to get back to me about my money so I will be calling corporate not only she never in the office one day I was told it was the kids the next it was she is in a different office office is never open don’t waste your time or money here nor could I even see the apartment that I applied for greatly happy I’m not dealing with them

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  Response from the owner

  Hello, first, I'd like to apologize for the delay in your receiving a response. From my reading of your review, my understanding is that you applied for an apartment and paid your application fee and deposit but you were unable to be approved because of your credit report. Whenever you're turned down based on credit, the reporting agency will send you a letter and even prior receiving it, you're welcome and encouraged to reach out directly to them if you believe the information supplied to us was in error. The application fee is not refundable but your deposit would be. Please send an email to [email protected] with your name and the date that you applied. Please include that you were applying to Avondale Reserve and we will be happy to investigate this further. Typically, it would be investigated before we would respond to a review but unfortunately we are unable to identify you based on your Google profile. We will look forward to hearing from you so that we can get this issue resolved.

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