Bank of America Financial Center San Fernando Mission Blvd, Granada Hills, California

Bank of America Financial Center Reviews

2.6 stars based on 17 reviews

Featured Comments:

• u

  uriel yoemi

  5.0

  Very Clean and helpful BofA. We recently moved to California from Texas, Wahida at the bank helped make our transition smoother. Very quick service. In and Out in less than 10mins.

• r

  randy Bailey

  1.0

  I’ve been trying three days to get a payment back that I had paid for twice in one month 45 minutes to an hour on the phone three days in a row and there’s another issue that is between Bank of America me and PayPal but neither one of the banks can do anything about it their customer service is so out of whack

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  Response from the owner

  Hi Randy. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

• R

  Rociel Angela

  1.0

  If I could give this place zero stars I would. I get it, there’s a labor shortage right now. But even before the pandemic, this place has always had only 2 windows open, making it the most inconvenient bank to have any monetary work done. Anyway, I was here today to pick up my foreign currency. And I had an email saying someone by the name of D. GOMEZ signed off on my money and it was ready for pick up. When I arrive these two ladies, one being the manager Leslie saying that my money wasn’t there and to call the foreign currency number and they literally just brushed me off. No concern of where my money went or anything. So obviously, I’m livid as anyone would be, since I would need it by this weekend. I call the foreign currency number at the store and they tell me that the store is actually the one who needs to contact them so I tell Leslie and automatically she starts helping me. It’s super sad and pathetic that she could’ve done that from the beginning but didn’t until I made the call. I was told my money should I arrive by tomorrow, if it’s not there I wouldn’t be surprised because this branch is probably one of the worst in the valley. So, to anyone who goes here, don’t. Save yourself the worry and stress. It’s simply awful customer service.

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  Response from the owner

  Hi Rociel, we're very sorry to hear of this experience and will be sure to provide this feedback to the leadership of this location. We sincerely appreciate you taking the time to let us know and if you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

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