Bank of America Financial Center Laguna Blvd, Elk Grove, California

Bank of America Financial Center Reviews

2.4 stars based on 35 reviews

Featured Comments:

• D

  Deborah Brown

  4.0

  Went to the bank today to close my checking account. Once there, I got in line but was told I needed to talk with a representative. To make a long story short.... can back to the front and I was to go next but a man in line decided otherwise. He went ahead of me and when the representative tried to tell him I was next he refused to leave the teller's window. I found the manager and explained to him what was happening. The manager spoke with the representative first then came over to talk with the man. The man was still upset even though he had been waited on before me. He kept saying, I wasn't in line, he had been there for a long time, something about "friends and family," (I think that's a program the bank offers customers.) The manager tried his best to get the man to understand, to no avail. So the manager said, Ok you are the most important person here, than the man said "No, we are all equal." The manager said "Yes, we are!" That was the best response he could have given! Although I am no longer banking with Bank of America, this manager did well in handling this customer. All this because the man felt there were not enough teller's at the windows.

• a

  absolut banana

  2.0

  Line wraps around building. Again. Funny how Google can tell you when the busy times of day are but the bank can't figure out when it needs more than 2 tellers. Can't tell if it's due to a horrible customer service model or bad management.

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  Response from the owner

  Hi there, we're very sorry to hear about your experience. We'll be sure to provide this to the leadership of that location and appreciate you taking the time to share your feedback. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• l

  letitia powell

  1.0

  Very rude staff and especially manager sergey! I go in to withdraw money off my EDD card that has been in my maiden name forever and I’ve been able to withdraw every 2 weeks but because he was too lazy to look on my bank account to see that I opened my bank account in my maiden name he refused to let me withdraw money AND said that he was noting on my account that NO ONE AT ANY BANK OF AMERICA should allow me to withdraw money how rude is that !! I’ve been banking there since 2010 and now I will no longer bank there

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  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^armando

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