Bank of America Financial Center Otay Lakes Rd, Chula Vista, California

Bank of America Financial Center Reviews

2.7 stars based on 19 reviews

Featured Comments:

• M

  Mariah Lopez

  5.0

  GREAT service! The bank teller was super helpful with all of my questions and was happy to clarify certain points that I was unclear on. She then referred me to speak with Meredith to open a travel card and inputted my drivers license info. Prior to sitting down with Meredith which was appreciate. Now this being my first time opening an account with B of A Meredith made the process smooth, clear, and EXTREMELY helpful. Not only did you further explain the card and its information regarding it well and understandably, she was able to give me some AMAZING travel tips. Being a seasoned traveler herself she had a wealth of knowledge on where I’d best enjoy my trip to Mexico next year, save money on flights, and even restaurant/food recommendations... like come on!! VERY pleased with the overall transaction. Thank you again!

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  Response from the owner

  Hello Mariah. We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. ^rosie

• T

  True Love

  1.0

  When I went in this bank today I witnessed very poor customer service. Then I experienced it personally. There was an elderly lady standing making a deposit in front of her was a plexi glass screen, this elderly lady was wearing a mask so was the bank Behind the screen now this was comical the bank teller tells the elderly woman to please pull her mask up above her nose as it I had drop down in some sort of way, so she’s wearing a mask she’s protected by a plexiglass screen and she still requesting that the person on the other side of the screen pull the mask up? So this means that she has zero faith in the mask that she’s wearing and she has zero faith in the plexiglass screen that’s put there to protect her. This is what we’re dealing with people have lost their minds have no sense about them you give somebody like a bank teller a little bit of authority and they take it to the hill. Jenette is running a team of complete idiots. The culture there is so terrible that it’s manifesting some of the worst customer service I’ve witnessed in 45 years. I guess if I were that being tell her to be pretty miserable as well, telling people to do things just because I think I can and I have nothing better to do with my life but stand here and hand out money. That girl needs to be taught some respect, the person on the other side of the plexiglass is choosing to invest their money with this particular bank be grateful and start treating customers like they matter.

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  Response from the owner

  Good morning, I'm sorry your experience with our financial center team wasn't what you expected. We value your business and are disappointed to read of this interaction. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• M

  Miss. Beeatrice

  1.0

  I closed four of my accounts with Bank of America because of me poor customer service that they provide at this branch. They need new management, they do not value their customers and it is truly spoken in their actions. This is the bank that’s closest to my house and I literally will drive 10 miles past it to receive better customer service at a different branch and bank. They need new management the citizens of Eastlake deserve better.

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  Response from the owner

  Good morning Miss. Beeatrice. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We'd like to learn more so we can continue to improve. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

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