Bank of America Financial Center S Orange Ave, Orlando, Florida

Bank of America Financial Center Reviews

2.6 stars based on 12 reviews

Featured Comments:

• E

  Emily W

  5.0

  I called Rebecca today and she was the most helpful person I've spoken to with any bank of america I've been to. She was able to answer my questions quickly and directly. She was kind and professional and I really appreciate her work. Thank you

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  Response from the owner

  Hi, Emily. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• F

  Frank Camacaro

  5.0

  Reshma Kapersaud was wonderful!! I'm Frank, and I came today with Raquel to get her new Credit Card. Unfortunately at our time of arrival we didn't had all the right documents for the appointment. So she waited for us to get our stuff ready in order to start. She was a sweetheart, and made our experience smooth and without complications (Also Raquel got approved!). Again, wonderful job from Reshma!

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  Response from the owner

  Hi, Frank. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^jahel

• a

  alison krieg

  1.0

  If I could give 0 stars I would. First, there are institutional/logistical issues of BoA that I experienced. Their website has no detailed info on exactly what documents they notarize. I tried calling (local banks and 1-800) for the answer and/or to schedule an appointment and could never reach anyone. Then, there were no available appointments through online scheduling for MONTHS at any Orlando locations. Finally, had to physically go in to schedule an appointment (for a different time) and ask if they could notarize our documents. We were scheduled for an appointment and assured our documents could be notarized. When the time came for the appointment, the two women there weren’t sure if the documents could be notarized. We were upset, obviously as we took time out of our days and drove from opposite side of town, with my elderly father. Finally, met with the notary and she was blatantly rude and either playing dumb so as to not help us or is just completely inept at her job. Told us we needed a notary AND witness for each person for each document. I cannot imagine that’s true in any way. She’s a horrendous employee. And I was proven right again: Bank of America is an awful institution.

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  Response from the owner

  Hi Alison. We apologize for your experience and we'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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