Bank of America Financial Center Preston Rd, Dallas, Texas

Bank of America Financial Center Reviews

2.2 stars based on 9 reviews

Featured Comments:

• D

  Dien999 SaiGon Nguyen

  5.0

  Great service. Staff very friendly

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  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^ines

• D

  Donna S.

  1.0

  BOA is absolutely the worst customer service. You cannot call the bank at all! I was told they don’t answer the phone during working hours because they are busy with customers. I hold an account so am I not a customer? I can guarantee you they won’t answer the phone after business hours either. I have yet to receive good customer service in all the years I’ve banked with them. UPDATE - BOA responded … how will they answer the phone “when they can” if the BOA’s specific bank at 5500 Preston Rd, Dallas’ listed number on their own web site and on their emails to me has a “this number is disconnected” recording. Yes, I tripled checked the number I dialed. Same recording over 2 days. I don’t need a call center, I needed to talk to that particular bank.

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  Response from the owner

  Hello Donna, we apologize for the experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• R

  Rahim Ali

  1.0

  I had an appointment scheduled at this branch today (5/16/22) at 9.30am. I informed the teller about the appointment as soon as I entered the branch. It 10am now and I am still waiting for my turn. Branch Manager (Chris) is extremely rude. Overall, it was an awful experience. Never going back to this branch again.

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica .^alex

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