Bank of America Financial Center N Pass Ave, Burbank, California

Bank of America Financial Center Reviews

2.7 stars based on 12 reviews

Featured Comments:

• L

  Luis Garcia

  5.0

  The best BofA in the entire LA area!

• B

  B L

  1.0

  Not enough employees to service walk ins. 1 teller, 1 banker , 1 loan officer and 1 manager working with a line almost out the door.

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  Response from the owner

  Hi, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. Also, you can complete many transactions by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• S

  Shari Pearce

  1.0

  I went to reinstate a dormant account and they wouldn’t take my deposit. I had to call another department who told me to make a withdrawal or deposit, which I informed her they refused to do. Now I’m waiting 3-5 business days for something that should have taken 5 minutes. Granted it’s my fault it’s dormant but the failure to know their job is not. The window clerk even asked a manager what to do. Fortunately the reason I needed this particular account is no longer necessary and as soon as it’s active again I will be closing it.

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  Response from the owner

  Hi Shari, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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