Bank of America (with Drive-thru ATM) Lankershim Blvd, North Hollywood, California

Bank of America (with Drive-thru ATM) Reviews

2.3 stars based on 33 reviews

Featured Comments:

• B

  Bobby Steinway

  5.0

  Anthony is a very professional banker! He solved my question!

• m

  madi vega

  1.0

  WORST BANK!!! Wish I could leave no star review. Zero priority to helping the line of customers out the door. Employees doing anything else but come to the windows. And for some reason the USELESS managers allow the one of only TWO tellers leave the window. While we’ve all been in line already for 30 minutes.

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  Response from the owner

  Hi Madi, we're very sorry to hear about your experience. We'll be sure to provide this to the leadership of that location and greatly appreciate you taking the time to share your feedback. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• A

  Aaliyah Marie (Liyah Marie)

  1.0

  I came in to cash 2 business checks, and make a personal withdrawal with more than enough funds present in my account. After the first check was cashed, the teller (Siuneh) denied assistance and handed back my second check, with no explanation. The proceeds to tellme to go to another branch to process the same transaction. I wasn’t even provided with a receipt after she “completed” my one of three business transactions (which according to California laws and regulations: 1686, that is illegal). Why would I travel and waste gas to do something at a different branch when I can do the very transaction here? She couldn’t provide me with that answer. I asked to speak to the manager and she mentioned it would be a 20 minute wait. The teller ( Siuneh ) very rudely shoo’d me away from the teller station and called the next person in line without acknowledging my questions or concerns or follow up transaction. I politely said that I haven’t completed my transactions so I am not moving until I get the assistance I came in for. She then told me that I was holding up the line, and packed up her belongings and moved to a different teller station to call the next customer in line. I followed her to the station she moved to and asked for her name, and she said “I have a name tag you can read”. For one, as a former bank teller at Chase, I understand the protected classes of discrimination which is a training requirement upon hire. (race, color, national origin, religion, sex, age, or disability) You are not to assume, that just because it’s not visible, that I don’t have a (vision/reading) disability. The branch manager (Steven) noticed the line hold up, and quickly came to assist me. It’s funny how when they are inconvenienced, they act urgently to resolve a matter, but won’t do the same for a customer. Steven the branch manager politely explained the bank policy on cashing checks, which could have been easily explained by the teller. Apparently transactions as such, have to be done together (a policy I’ve never heard of in all my years of banking) Nonetheless, he was able to process my transaction (regardless of the policy) then suggested I complete transactions as such through mobile banking. In what world can you CASH a check on a mobile banking app? None. I don’t appreciate the treatment, and am frustrated that it took a complaint to the manager to get a simple transaction complete. Why inconvenience customers by sending them to another branch? And Please work on better training and hire adequate and professional Bank tellers with proper customer service skills. Siuneh’s attitude is unacceptable and should not be tolerated. It can cost your company a lawsuit.

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  Response from the owner

  Hi, Aaliyah. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^ines

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