Bank of America (Lobby Service Only) W 95th St, Oak Lawn, Illinois

Bank of America (Lobby Service Only) Reviews

2.0 stars based on 36 reviews

Featured Comments:

• T

  The Sass Problem

  5.0

  I walked in with my 76 year old father who had questions regarding an account and was sent away by another local branch to fend for himself. Rachel was kind and helpful and took care of everything with a smile. Thank you so much for your help!

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  Response from the owner

  Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know.^alex

• R

  Rachel Bryant

  1.0

  I was trying to call & reschedule my appointment to make an account but no one was answering the phone. Ridiculous.

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  Response from the owner

  Hi Rachel. I'm sorry your experience with our financial center team wasn't what you expected. We’d like to have you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• M

  Michael Sanchez

  1.0

  Only go to Bank of America if you enjoy getting your account over drawn by 300 dollars and over drawn. And rather than reach out to you, they have a terrible automated phone system that will take you through a loop the entire time. Only bank with this company if you enjoy the WORST customer service experience that I personally have ever encountered. I would give them negative stars if I could.

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  Response from the owner

  Hi Michael. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosie

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