Bank of America (with Drive-thru ATM) Rte Liberty, Missouri

Bank of America (with Drive-thru ATM) Reviews

2.3 stars based on 27 reviews

Featured Comments:

• K

  Kevin Farrier

  5.0

  I never wrire reviews good or bad to be honest, this was an exception!!! Today i went into Bank of America in Liberty Mo. To inquire about opening a business account. I was greated at the door by a very upbeat gentleman in a suit, who introduced himself as Matt the Financial Center Manager. He began to ask what he could help me with, i let him know i was shopping around for a new bank that could handle my business, he immediately said, "Perfect your search is over!!" Which immediately made me laugh, he then stated his bankers were in appointments currently and because he valued my time wanted to present a few options, i could wait for about 15 to 20 mins or schedule an appointment. I opted to wait, in the ensuing 10 mins we engaged in conversation, during which time we became aware we were both combat veterans that shsred very similar experiences and backgrounds. I was ultimately able to meet with Matts Business specialist who was equally amazing. Matt was one of the most professional and personable bankers ive ever met, his personality and energy were amazing. He should be the voice of the Bank, whatever that would entail. I will be moving everything to thing branch because of Matthew .

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  Response from the owner

  Hi, Kevin. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^Joseph

• R

  Richard Carr

  2.0

  I moved my account this past year to this bank for the convenient location. In December, I went there to get into my safe deposit box. The note on the door said the bank was closed until later that week, with no explanation. It was still closed the following week with another note about when it would open. The website showed a different opening date. The website continued to be updated with incorrect information for another week or so. The parking lot was full of vehicles all during the closure, so if this was a COVID issue, there were plenty of employees on site. After they reopened, I went in January to withdraw money from the counter, and was told that the tellers had been sent home for the day, again, with no explanation. I have never had these issues with any bank in the past. This does not instill confidence in the bank. I cannot recommend this bank to anyone.

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  Response from the owner

  Hi Richard, we're sorry to hear that we didn't meet your expectations during your visit and apologize for any inconvenience this may have caused. We appreciate you sharing this feedback with us as we'll be sure to provide this to our leadership for that location. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• L

  Living life with Jenna

  1.0

  Why in the world are you guys still closed? If it's cuz someone got covid. Ok understandable but having this bank closed for this long has made it a huge inconvenience. Open your drive through, No contact what so ever. Last time I went to the bank i had to drive across town cuz you all where closed and it was so busy that the wait in the line was an hour. This is crazy. I go to the bank at least two times a month sometimes more and I need different bills then just $20 out of the ATM. I hate that you all took away the drive through. Sometimes I don't want to get out in the cold or don't want to have to get my kid out of the car. I understand drive through is not as personal but come on I just want to be able to get my money that I need and go and NOT have to drive across town to do it and wait an hour just to do a simple withdrawal. Open the drive through and people will come.

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  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

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