Bank of America (with Drive-thru ATM) George W Liles Pkwy, Concord, North Carolina

Bank of America (with Drive-thru ATM) Reviews

2.4 stars based on 33 reviews

Featured Comments:

• M

  M2M Network

  5.0

  Very bad, they never never answer their phone. Socialistic, Not loyal to their customers.

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  Response from the owner

  Hi. We appreciate your feedback. This will help us continue to improve our processes. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• L

  LJ

  1.0

  HORRIBLE branch. Took multiple times to get machine to receive card. Then, ATM would not accept perfectly good check no matter what direction I put it in. Indoors closes at 4pm on Thursday? REALLY? Never had this trouble at any other branch.

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  Response from the owner

  Hi, LJ. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our ATM team. We sincerely apologize for your experience. Here is a link that can help you quickly find alternate locations and current hours: https://locators.bankofamerica.com/. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• C

  C P

  1.0

  SMALL BUSINESS OWNERS BEWARE!!! I made a check deposit here at the Concord location and was told by the clerk it would take up to 5 days to deposit into my account; low and behold it ended up taking a whole 11 days! SMH! And this was ALL the money I had to get by for a couple weeks right before the Xmas holidays. Called the service line and was told “since I just opened the acccount, this type of delay would only occur just this one time. And that all future deposits would be readily available the following day. Well I made another check deposit 1 week later and was told the funds would be available next day; well the very next day I receive an email stating that they’ll be holding all my funds for another 11 days before it is released into my account SMH!!! Do you guys think we live rent and bill free in this world? Especially with holidays and kids?? Bank of America is ruthless and could care less about the well being of its customers. Definitely do NOT feel safe depositing hard earned money into my account with them. Not to mention I couldn’t even withdraw my own cash from the ATM. This bank is a joke. Worst I’ve ever dealt with. Closing my account today.

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  Response from the owner

  Hello C P. We’d like to keep you as a client. We are disappointed to hear this and would like a chance to connect. We can look at your specific situation with you. It depends on various factors including the type of check deposited, the source, and the amount. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

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