Bank of America (with Drive-thru ATM) Mall Of Georgia Blvd, Buford, Georgia

Bank of America (with Drive-thru ATM) Reviews

1.8 stars based on 66 reviews

Featured Comments:

• M

  Martha Murray

  5.0

  Always available and clean. The area is free of debris and the large trash 🗑 is never overflowing with garbage which brings bees and other flying insects. I highly recommend this ATM and Bank of America.

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  Response from the owner

  Hi, Martha. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• L

  Louisa Schlesiger

  2.0

  I wish I had more positive things to share. I made an appointment for 9am to change the name on my account. We didn’t get called until 9:15. We were then with a female individual who told me that if I wanted the “tap” card I’d have to get a completely new card with a new number. I declined that because I don’t want to change the numbers everywhere and decided to stay with the “tap”-less card. Update: I received a tap-card with the same number. She overly pushed the savings account and credit card to me and made it seem like it was necessary to select either of those. I declined. A day later I noticed my account balance was on hold. I called the hotline to be informed I was marked as DECEASED. After many dropped calls and a long time on the phone to find someone that could fix this for me over the phone without me having to return to the location, the action was undone. I received a letter apologizing for the inconvenience. Unfortunately, not a great experience and added hassle that could have been avoided.

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  Response from the owner

  Hi Louisa, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• d

  dontke dontke

  1.0

  Horrible horrible horrible... And to make it worse the team or management do not make any adjustments. If you plan on going to this branch bring your beach chair and some snacks because you will be waiting for a long time to be served by only one teller while 3 or 4 employees walk around with tablets asking you to be patient. It doesn't make sense, every time I come to this bank it's the same situation.. Long lines with business clients taking longer than usual compared to other customers. And to make matters worse reading some reviews here I see the management just saying sorry just go to Twitter or Facebook.. How does that help??? ..Do better BofA management fix this..

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  Response from the owner

  Hi, we know your time is valuable and are very disappointed to hear this. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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