Bank of America (with Drive-thru ATM) Wade Green Rd, Kennesaw, Georgia

Bank of America (with Drive-thru ATM) Reviews

3.1 stars based on 41 reviews

Featured Comments:

• A

  Andrea Gonzalez

  5.0

  What can I say? Janice was such a delight. I believe she is the manager. We are closing on a house today and was just notified about the wiring information and that we had to go to the bank before. We went 1hour before the actual closing and I was very nervous about the situation because the process up until closing was very messy. We got to the bank and Janice helped us right away. She handled this amazing and calmed my nerves down. She was super sweet and very understanding and helpful. She also notified me about the fraudulent activity going on recently and made me confirm the information with the attorney’s office which I wouldn’t have done if not for her. She is an amazing employee and deserves nothing but the best!!!! THANK YOU ONCE AGAIN!!

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  Response from the owner

  Hi Andrea, thanks for letting us know how helpful Janice was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

• J

  Jess Adams

  1.0

  One of the most racist places I have been to. They talked to me like I did not know anything. I never felt so unwelcomed as I felt like the ladies did not want to help or even talk to me. Manager did not even want to look me in the eye. Never even got a hello from her. Terrible customer service. The man that greeted me when I had first walked in was very nice and kind. He was helpful and I wished I had got his name. Otherwise, the ladies were rude and disrespectful. They did not even try to resolve my issue. I got the exact opposite of what I wanted. I had called for the same issues multiple times and made sure of it before I went into the branch. Do not open a branch if you can not provide services in person and be nice and welcoming about it. Treat people the way you would want to be retreated. I have to drive all the way here to get an answer of a "no I can't do that for you" with attitude and did not try anything else to help me when I had already confirmed over the phone. At the end, they acted like they provided me with great service and help me a-lot . They kept reiterating " We are just trying to help you". She kept telling me my information that was irrelevant and kept getting into my business. Your employees need to learn how to mind their own business. I do not think your employees would ever wanted to be treated the way I was treated today either. I regret every coming here and opening an account Bank of America in the first place. I have never had so many problems with a bank .

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  Response from the owner

  Hello Jess. We are extremely disappointed to read your post and would like an opportunity to connect with you. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica so we may gather additional details of your experience. ^michael

• w

  will beckett

  1.0

  ATMs never accept deposits at this location.

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  Response from the owner

  Hello Will. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

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