Bank of America (with Drive-thru ATM) S Tryon St, Charlotte, North Carolina

Bank of America (with Drive-thru ATM) Reviews

2.4 stars based on 25 reviews

Featured Comments:

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  Tashawnda Dunn

  5.0

  The banker Tierra Was very helpful and professional. She assisted me with opening up a new account, and put me at ease with coming with the company. Thank you for all your assistance Tierra. I look forward to coming back to this location from here on out just so she’s able to assist me!!

• L

  Laura Freeman

  1.0

  Update: Not helpful to close a branch for the past year because of covid to then have more people congregate to another branch thus increasing risks from overcrowding the open location! Also had called the toll free number and they had given me the local number and they were not aware of the temp closing. Wasted time. Listing all the things that can be done online is NOT what I was going to the bank for. The overpacked open location only adds stress and puts more people at risk. Original post: Why is the branch still closed? The rest of the world has opened back up. Nothing else is close enough without going through heavy traffic. When calling the main number then they told me to call the local branch, but nobody is working there. Not even a recorded message. Other locations are working it double and wait times are longer since this location has still not opened back up. This continued inconvenience also adds to covid risk, by packing more customers in just one space. Considering travel time and additional wait time from the overloaded branch, I spent almost two hours on something that I could have finished in 1/2 an hour. That's subpar treatment of BoA customers. My prior mortgage was BoA but now have taken out my mortgage elsewhere when purchasing my recent home. What next?

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  Response from the owner

  Hi, Laura. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. If you have any questions or an account related inquiry we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Malane cara

  2.0

  This location is the DEVIL 😈 each time I've ever been here they give me a hard time. I'll leave and go to another location and they help me with no problem, no questions. At first I thought they were descriminating but I found out they're just giving customers a hard time. Save time and go somewhere else!!!

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