Bank of America (with Drive-thru ATM) Mystic Ave, Medford, Massachusetts

Bank of America (with Drive-thru ATM) Reviews

2.8 stars based on 25 reviews

Featured Comments:

• J

  Joshua S

  5.0

  Raquel was incredibly friendly and helpful. I started an account online which then got closed immediately. After calling BofA, they said I had to come into a Branch to provide two forms of ID which was frustrating. It was really calming working with Raquel and she made the process smooth and quick. I appreciated that she even took the time to go through setting up my online account and run down the different app features with me even 10 mins after the bank technically closed. I am excited that many of the bank features I need can be done though the app. Thanks Raquel!

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  Response from the owner

  Hi Joshua. Thanks for letting us know how helpful Raquel was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• K

  Ken H

  2.0

  Nearly 30 minutes to see a teller at 9:40am on a Wednesday. Only one window open. We’re past the point that this can be blamed on COVID. This location desperately needs more tellers, and if BoA can’t recruit them, they need to look at the pay that they’re offering. There’s a palpable tension in the lobby from the exasperated customers. On the plus side, they did have quarters and the teller helpfully offered more than I needed just in case they ran out and didn’t have them the next time I needed them.

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  Response from the owner

  Hello Ken, we are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• J

  Jason K

  1.0

  10 people working and only 1 is a teller [the rest are just walking back and forth]. A line out the door and down the side of the building. The 1 teller actually working is taking 10 min per person. This is outrageous, go to another location.

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  Response from the owner

  Hi Jason. We apologize for any inconvenience during this difficult time of uncertainty. To find your nearest locations, confirm the services offered, and hours of operation, please visit http://go.bofa.com/Locator. Location status and hours are updated real time. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through mobile banking. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If there is an account related concern or anything we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

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