Bank of America (with Drive-thru ATM) US New Port Richey, Florida

Bank of America (with Drive-thru ATM) Reviews

1.8 stars based on 43 reviews

Featured Comments:

• S

  Samantha Tomasch

  5.0

  I never leave reviews but felt like I definitely had to after my experience at this branch. They helped me last minute despite being short staffed and not having an appointment. Not only that, but they were the friendliest! Specifically Lisa and Nina. I’m so grateful they took the time to help me. I actually have other Bank of America branches closer to my home but I am more than happy to go out of my way to go to this branch from here on out. So thankful for these ladies!

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  Response from the owner

  Hi, Samantha. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Joseph

• J

  J M

  1.0

  Terrible. Wait forever every single time. One teller just stands there and looks confused. Never helps anyone. This bank is the absolute worst

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  Response from the owner

  Hi, we know your time is valuable and are very disappointed to hear this. We'll certainly be sharing your feedback with our leadership team. Also, you may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• L

  Linda Box

  1.0

  This is the worst bank I have ever been in. I went in there to take care of some of my mothers accounts as she passed away. First you can never get an appointment. Today one of their “trainees “Marcella, got in my face for some reason. She claimed I was “looking “ at her. Looking at her!?! I was already under enough stress having to deal with my moms passing, then I had to put up with this women’s extreme rudeness. She needs to take a course in people skills. I hope I don’t ever have to go in this establishment again

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  Response from the owner

  Hi Linda. I am sorry to hear about this experience and do wish to extend my condolences for your loss. We would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines

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