Bank of America (with Drive-thru ATM) Race Track Rd, Bowie, Maryland

Bank of America (with Drive-thru ATM) Reviews

2.3 stars based on 12 reviews

Featured Comments:

• I

  Isaiah White

  5.0

  Very nice Branch compared to others I've gone to. The customer service I received from an employee by the name of Chastity was outstanding.

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  Response from the owner

  Hi, Isaiah. Thanks for letting us know how helpful Chastity was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• M

  Mahogany Goddess

  1.0

  This unfortunately has to be one of the worst Bank of America's I have been to in recent years. There is always a ridiculously long waiting line as well as the fact that they have no more than 2 tellers working at a time with 10+ people in line. There will be people walking around stating they can do check deposits for folks, but everyone in line typically needs teller services. They never send that person walking in line to the tellers desk even with the increasingly long line of people. This bank has been understaffed for over a year and some of their new tellers have the worst attitudes! I have come to this bank weekly for years and I have seen multiple tellers in a short amount of time. I am not sure if that is because of bad management, but this problem has been continual. I went in today and they had NO tellers available! How is that even possible? You were not able to do anything with cash today. That should NEVER be a bank's position. From the prior reviews I can see that I am not the only one who feels this way about this bank. I would really like to see them turn this around and get back to better and faster service.

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  Response from the owner

  Hi, Mahogany. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• M

  Ms. Epps

  1.0

  Worst customer service inside. The teller didn’t want to help us. I felt uncomfortable asking for what I actually needed and it messed up my day. I like BOA, but I will not visit this branch anymore.

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  Response from the owner

  Hello Ms. Epps. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook.https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^rosie

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