Bank of America (with Drive-thru ATM) Evergreen Pkwy, Bowie, Maryland

Bank of America (with Drive-thru ATM) Reviews

2.1 stars based on 11 reviews

Featured Comments:

• F

  Fereshteh Assar

  5.0

  Every thing is very nice. Iam very happy

• K

  Kayla Stephens

  1.0

  If I could give zero stars I would. The customer service is HORRIBLE and the staff members are inadequate and have no clue what they are doing. Went to retrieve funds from a debit card before the account was closed. Called corporate ahead of time to confirm any documents that would be needed to retrieve funds, which was the debit card and ID. These were provided, but they refused to give us our remaining funds. They said we needed a credit card. What? Why would we need a credit card to retrieve our money on a debit card? We called corporate again (we talked to like 5) and each representative explained that wasn't needed and were confused why they were asking for a credit card. Eventually the representative said they were just going to report that location. Crazy. Never had such a hard time. Makes absolutely no sense.

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  Response from the owner

  Hi Kayla. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

• B

  Bri M

  1.0

  Terrible location! Staff is very dry with no personality. Not a nice greeting was given whatsoever. I just joined this bank on Saturday and I’m waiting for my debit card to come in the mail. They won’t give temporary cards like a normal bank until your real card come thru the mail. So I went to this random location to ask a general question with a banker and to withdraw money. I sat 15 minutes while the banker was just joking around with her co-worker in her office. I noticed another person came in after me. And she acknowledged him and said she’ll be with him shortly. Meanwhile I’ve been sitting for 15 minutes already waiting to even be acknowledged. He then gets up to to go to a teller. The banker is finished with her personal convo and goes to greet him in a nice manner to assist. So I say to her I was here first. She acted like she really didn’t care. Which instantly upsets me. She was so desperate to help this customer, that she didn’t even care for me. She saw my expression and then acted interested to help me. I get offended and refused to meet with her. I kept my question to myself and just stood in the teller line to withdraw some money. Again with no debit card. Still waiting for it, while I have important things to do with my money. She didn’t even care to apologize or explain herself to me as I was leaving. Will never come to this location or even recommend to anyone.

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