Bank of America (with Drive-thru ATM) Limonite Ave, Mira Loma, California

Bank of America (with Drive-thru ATM) Reviews

1.8 stars based on 80 reviews

Featured Comments:

• R

  Ron Rod

  5.0

  Gisela provided exceptional customer service and was very knowledgeable. She went above and beyond which made the process easy and smooth.

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  Response from the owner

  Hi Ron, thanks for letting us know how helpful Gisela was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

• W

  Weisi Sun

  1.0

  The opening hours is really a issue. Plus not this branch only but BOA in general - if you call them around 3:45pm, they would just put you on hold until 4pm and just hang up on you. Another issue - BOA online website would show up your old closed account which you can still make payment to. If you never found out about that they just take your money. I called to speak with them regarding the payment misapplication issue and then they gave me a "confirmation number" saying it will take 1-3 business days so I thought okay the misapplied payment can be just transferred to the right account. However, after three days no posting of the payment I called again. They said that the request was rejected. Was I told that the request can be rejected? Definitely not. She also said the payment was returned to my checking account. Have I received it? Definitely not. I'll need to call the third time and they may still take extra 10 days of the loan interest just because of their system error. How dare you that you call yourself providing world class service? Shame on you BOA. BTW, you forgot to update your business hours on your website. It still shows your call center open until 8pm but you actually close at 7pm sharp. Update: I called for the third time and BOA's supervisor just won't admit their fault by putting closed account under bill pay and just blame me making the mistake. Also, they asked your consent to record the conversation but they don't give you the consent to record the conversation. He just said the payment was rejected but he wouldn't provide more information on that and asked me to contact my bank. I also tried to contact their Facebook support and just no one is there to help. I don't think they really want to provide the service. They just want your money.

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  Response from the owner

  Hello Weisi. Here is a link that can help you quickly find our locations and hours: https://locators.bankofamerica.com/. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• d

  ditto john

  1.0

  Very slow service. Old people made to stand outside. Long wait and long lines.

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  Response from the owner

  Hello. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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