Bank of America (with Drive-thru ATM) Watson Rd, St. Louis, Missouri

Bank of America (with Drive-thru ATM) Reviews

2.8 stars based on 18 reviews

Featured Comments:

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  steve-o l

  5.0

  From the security guard to the Woman expediting the process, to Ever, one of the bankers, the staff at the Crestwood location went far out of their way to help us. They were swamped, but made time to help us with our mother's mortgage (she had recently passed), and answered all of our questions without rushing us. Excellent customer service.

• L

  Laurie Bowles

  1.0

  Awful customer service. No tellers. 3 people standing in lobby but not one of them could go behind the desk and make a deposit. but I was offered help with an ATM deposit!!!!! What is the difference? I was trying to make a business deposit. Apparently Bank of America does not care about their customers. Very rude people. Tried calling before I go to make deposit to see if tellers are available and no one even answers the phone.

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  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM, enrolling in business night drop deposits or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• Z

  Zach Wood

  1.0

  Rude cashier. And wrong. Went to ATM. Returned to let the manager know: wrong + rude. Rude manager. And wrong. Oh, and, disdainfully ignored complaint. What recourse then? Calling customer service & online reviews. Suboptimal, imo. Thanks for reminding me to switch banks.

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  Response from the owner

  Hello, we’d like to learn more about what happened. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

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