Bank of America (with Drive-thru ATM) S Santa Fe Ave, Vista, California

Bank of America (with Drive-thru ATM) Reviews

1.7 stars based on 46 reviews

Featured Comments:

• R

  Recia Montgomery

  5.0

  Everyone including myself at times especially when it's cold don't want to get out of the car so drive up ATM IS GREAT.

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  Response from the owner

  Hi Recia. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^susan

• S

  Steven Van Cleave

  1.0

  Worst, I mean the absolutely worst branch, dismal service. They never, and I mean factually NEVER answer the phone. Appointments set at branch do not show up in the online appointment app. DO NOT go on Friday afternoons--lines out the door with only 1 or 2 tellers. On second thought, DO NOT EVER go to this branch. We are almost to the point of taking the trouble to leave BOA completely after over 30 years cumulative. Yet another example of corporate wealth extraction/retention AT ALL COST--understaffing while opportunistically using COVID as the reason. Customer experience does not even enter into the equation any more. Poor employees of BOA caught in the middle!

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  Response from the owner

  Hi Steven. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• i

  iris salgado (yeahitsmeiris)

  1.0

  It blows my mind that there was only 2 tellers on a friday!!!A Friday before a holiday weekend!!!!the line curved around..I couldn't belive how long it took..I've never had to wait that long in my life at a bank...1 other teller finally came and helped but she also looked like she didn't care how long the line was and seemed to be having a great conversation with whoever she was talking to from where she came out from...overall annoyed at the experience and will rather go to another bank if this is the service I will receive...and can't blame it on covid because none of the workers were wearing a mask!

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  Response from the owner

  We appreciate you coming in, Iris. You may be able to save time at the financial center by using an ATM, enrolling in direct deposit or by using online/mobile banking. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

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