Bank of America (with Drive-thru ATM) Ingersoll Ave, Des Moines, Iowa

Bank of America (with Drive-thru ATM) Reviews

2.5 stars based on 35 reviews

Featured Comments:

• N

  Nora Saidy

  5.0

  Everyone was kind and pleasant. I was immediately greeted. My wait was less than 10 min. Maria Valdez was wonderful banker. Very helpful and Considerate of my time. Thanks for being great help. Keep up the good work everyone.

• M

  Mason Vang

  1.0

  Trying to call them takes an eternity. They never will answer the phone and forces you to go in essentially. I don’t live close and it’s inconvenient.

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  Response from the owner

  Hi Mason. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• K

  Kathy Myers

  1.0

  Received a notice to call the bank and provide information on an account. Notice contains a bold faced, large type deadline. Tried to call multiple times, and, as mentioned in reviews posted here by others, although the bank is open, according to website and recorded message, no one ever answered. Decided to hop down and and over info in writing. Oh, not so fast! Tellers cannot handle this kind of issue and there is a 45 minute wait to see someone who can. 80 minutes later a Relationship Banker called me into her semi-private cubicle to type in my info while I sat and watched. I will be ending my relationship with Bank of America.

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  Response from the owner

  Hi Kathy. We are disappointed to hear this and we'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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