Bank of America (with Drive-thru ATM) Hylan Blvd, Staten Island, New York

Bank of America (with Drive-thru ATM) Reviews

3.6 stars based on 14 reviews

Featured Comments:

• P

  Powerful Organics

  5.0

  Kira, Cindy and the Manager are extremely helpful and courteous and goes above and beyond for their customers. Their willingness to assist gives customers the easement that it will be taken care of at their highest standards. Bank of America you should proud and happy to have employees like these to represent your brand with so much dignity and pride. I’m not just saying this because they help me, but I watch and witnessed these same helpful amazing customer service being given to everyone that walked through that door. I am very strict when it comes to companies and their employees customers skills but I have to say that I’m very pleased with the entire team at this location.Great job everyone and I will continue to bank with Bank of America, also I’m going to leave you guys a five star review in google reviews as well.

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  Response from the owner

  Hello. Thanks for letting us know how helpful Kira and Cindy were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• D

  Dominick Nowrocki

  1.0

  One of the worst branches. 6 people on line and one teller, no one comes out of the office to help. It’s every time you come. I have a business account and simply need change and wait over 30 minutes online. There’s tumbleweed blowing through this place.

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  Response from the owner

  Hello. We are sorry that we did not meet your expectations and know that your time is valuable. If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

• M

  Marcel Ahmad

  3.0

  5 for our manager - Kira Yakubov, 1 for the office, so average is 3. Twice I had problems with appointments here. First time I made it by phone for myself, but when I came there I wasn't in the list. Next time was today. My wife had an appointment and she came right at time, with 2 small kids. But her appointment was canceled, because our manager was sick. They forget to tell it for us, but they didn't forget to send us reminder that we have an appointment day before!

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  Response from the owner

  Hi Marcel, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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