Bank of America (with Drive-thru ATM) Jones Bridge Rd, Alpharetta, Georgia

Bank of America (with Drive-thru ATM) Reviews

3.3 stars based on 12 reviews

Featured Comments:

• S

  Shanthi Collooru

  4.0

  Update: Todays visit was much better than last time. As soon as I came in I was greeted by that bank teller that I saw yesterday. I was greeted by Sherin, the Relationship Banker, immediately too and she took care of my wire transfer very easily. She even waived the fee for me, since I was getting different information from customer service and the other bank relationship manager I saw yesterday. We also chatted very comfortable and easily while she took care of my banking needs. I felt very valued today and will be coming back again. As soon as I came in I got ignored and passed over because of how short and young I look. Even though I have been waiting here for over 5 minutes none of the bank representatives have looked over at me or acknowledged me. The one banker that is here even gave me attitude when I asked her. Apparantly she assumed something about me by my appearance but as soon as the other banker, Camilo - who was the only one who acknowledged my presence there, told her I was a preferred member her attitude totally changed towards me. It shouldn't matter if you are a preferred member or not, each customer should be treated equally and properly.

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  Response from the owner

  Hi Shanthi. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^jazmin

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  Marsy Bassari

  5.0

  I can not believe I am giving 5 stars to BoA! I have had so many bad experiences with other branches. Johns Creek branch changed my view after years of being unhappy but forced to stay with BoA because of old accounts. This branch is exceptional! I almost think may be they are not BoA !!!! Today I called customer service they were of no help and no interest to help like a robot. Then I thought of calling Johns Creek branch Which was close to my work and Karen and some other associate had helped me once before. I remembered Karen was so nice and helpful she had told me you have a friend here! So I called them today and they went above and beyond! What an amazing service. She took the information and called back and gave me options for my problem! She said Tamara has offered to come to my car and take care of me if I do not want to come inside due to covis-19! That is customer service . Thank you!

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  tim cannon

  5.0

  I had to stop by Jones Bridge recently and I am so glad I did. I have had some bad experiences at some branches but not Jones Bridge. Karen and staff went way over and beyond in helping me and my banking needs. Because of this, I am moving my full relationship over,

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