Bank of America (with Drive-thru ATM) Burke Lake Rd, Burke, Virginia

Bank of America (with Drive-thru ATM) Reviews

1.8 stars based on 25 reviews

Featured Comments:

• L

  Lin Peter

  5.0

  Pleasant experience, thank you Maria Severichs. Very patient, attentive, professional, fast and helpful.Merry Christmas!

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  Response from the owner

  Hi Lin. Thanks for letting us know how helpful Maria was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• R

  Rachel K

  1.0

  This branch really needs to close. Wrong information was provided and now I am fined with $300. When we visited back in September a woman named Reshma Khan said the safe box was not found. Because my parents were moving out of the country for good, we asked her multiple times if we have to take any actions to close the safe box account and she said the box is already drilled. I now received a letter with the fine of $300 for not paying the renewal fee for 2022. When we visited again, the only thing Reshma Khan could say was sorry. No, saying sorry does not wave $300. She needs to be fired.

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica .^alex

• D

  David Kim

  1.0

  I went in to notarize a title transfer. The notary I worked with was incompetent, rude, and unprofessional. She directed me to sign in the wrong location which I unthinkingly did and then immediately questioned if this was the right location. She insisted I was incorrect and chastised me when I started to check the other sections on the back of the title. She asked why it would be there, condescendingly told me to read the front, and then asked if I wanted her to read it aloud for me. When I did read and confirmed this was not the correct section of the title, she replied irritatedly, "whatever you want". I don't expect BoA staff to be experts in title transfers, but I do expect professionalism. The notary was bizarrely combative and hostile.

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  Response from the owner

  I'm sorry to hear about your experience with our financial center team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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