Bank of America (with Drive-thru ATM) Bouquet Canyon Rd, Santa Clarita, California

Bank of America (with Drive-thru ATM) Reviews

2.3 stars based on 8 reviews

Featured Comments:

• D

  Daisy Creek Movies: Hiking & More

  4.0

  I don’t know why this location has such a low rating. The staff here are very friendly, and there is rarely a line here. The one problem that I don’t understand is at this location they are still limiting coin rolls to 10 rolls per denomination per customer, even though every other branch in town is back to normal with rolls of coins. But I can always go to another location to get coins. ATMs are clean, and inside it’s also clean. I’ve been going here for years and have all but one time had great experiences. That one time was when they couldn’t cash a check, and I went to another location and they cashed it. Strange, but that was many years ago. It’s better now.

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  Response from the owner

  Hello. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^mark

• U

  Uma V

  1.0

  I'd give a zero if I can. BOA has no courtesy to let its customers know that a branch is closed, even if it's temporarily. Also, Google shows that there are umpteen BOA ATMs around here. Went around the city last week to do a simple transaction in one of the ATMs but not one was opened. Finally found one on the border of the city. I've already tried going in to the bank on Bouquet Canyon 2-3 times and the notice on their door says it's closed temporarily. Have the decency to let your customers know that! Very disappointed with you, BOA folks!

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  Response from the owner

  Hi Uma. We know your time is valuable and apologize for the extended wait time. We’ll certainly be sharing your feedback with our leadership team, as we’re always looking for ways to improve our clients’ experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• G

  Greg K

  3.0

  I like it at B of A. Still charge a service fee of $16 a month unless i spend $250 on my debit card per month. Missed it less than $1 and paid $16 service charge. Also their mobile banking took my deposited $46 check but then sent it back and deducted it from my account. I then overdrew my account by $11. They then charged me $35 for the Overdraft.

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  Response from the owner

  Hello Greg. You're a valued customer and we appreciate your relationship with us. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^mark

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