Bank of America (with Drive-thru ATM) Kingston Pike, Knoxville, Tennessee

Bank of America (with Drive-thru ATM) Reviews

2.3 stars based on 103 reviews

Featured Comments:

• A

  Andreina Bohorquez

  5.0

  Tim, Cinthya and Jake are amazing!!! Thank you so much for everything.

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  Response from the owner

  Hi Andreina. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^ines

• H

  Heather C

  1.0

  This is probably the worst experience I've had with Bank of America and just makes me glad that I am switching my banking from Bank of America. I wanted to close my account and was told to get in line for the teller because they were too busy to close the account. I stand in line and wait for the teller and she checks my accounts and sees that she probably won't be able to help me. So she puts me in line to wait for someone in an office. I'm waiting, no big deal. Manager or whoever was walking around with a tablet asks what I'm waiting for and I tell him again that I want to close my account. He tells me to wait in line for the teller so I can withdraw all of my money at once and then I need to call the call center and close my account. That seems shady. If I draw my account to zero, I'm sure there are some charges that will magically appear on my account that I will be forced to pay before my account can be closed. Basically, the run around here was the worst experience I've had at Bank of America.

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  Response from the owner

  We apologize for the experience and appreciate your feedback. If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

• T

  Tim Gannon

  1.0

  This is the worst bank I’ve ever used. They act like every check I deposit is a fraudulent check and put 10 day holds on cashiers checks. I’m trying to run a business and shouldn’t have to use credit for every job I do. Can’t bother calling customer service because they NEVER answer the phone.

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  Response from the owner

  Hi Tim. We apologize for the experience and appreciate your feedback. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We use many factors to determine if a hold will be placed on a deposited item and for how long. These factors include your account history, account balances, the maker, the dollar amount, and type of check being deposited. For more details, please visit http://go.bofa.com/deposits and click on What does it mean if I receive a hold on my account after I have made a deposit or How can I avoid having a hold placed on my deposit? If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

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