Bank of America (with Drive-thru ATM) Bandera Rd, San Antonio, Texas

Bank of America (with Drive-thru ATM) Reviews

2.6 stars based on 27 reviews

Featured Comments:

• D

  Dusan Velickovic

  5.0

  Happy with the service this branch offers. Very quck and professional. Glad doing business in the future

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  Response from the owner

  Hi Dusan, thanks so much for taking the time to share your review with us. We're very glad to hear of your experience and appreciate you for being one of our valued Bank of America clients! ^matt

• C

  Cuauhtemoc Trevino

  1.0

  Love all the staff there, great people, BUT you never know if it will be open or closed.

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  Response from the owner

  Hi Cuauhtemoc. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• J

  Johnny Welder

  1.0

  I have banked with B of American for over 20 years and had never had such a bad experience in any of their locations except for this one. I deposited two checks over the weekend. The ATM drive through machine read one of the checks wrong and I was shorthen on my statement. I waited till 12 noon the next day ( Monday) to speek to the branch directly, about the ATM'S mistake. The two people that helped. In the branch, advised me that the best thing to do was to call the 1800 number to get a dispute on the transaction. When I called the 1800 number they told me that the funds were correct and the system had fixed the mistake. My problem was that the same thing that the 1800 accossiates saw in the e computer is what the branch could of seen and should of help me in the branch and not made me waist my time calling the customer help line. It seem that this branch dose not want to do their job and help people coming in to their facility. What a waist of time.

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  Response from the owner

  Hi Johnny. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

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