Bank of America (with Drive-thru ATM) Beacon St, Framingham, Massachusetts

Bank of America (with Drive-thru ATM) Reviews

3.0 stars based on 13 reviews

Featured Comments:

• A

  Arthur Clay

  4.0

  I've been going to this bank branch in Framingham for 15 years. Overall, very good. The staff, especially Antonio and Maria, know me by name and are always kind and helpful. The tellers are also nice. Alan is a great guy. However, I have to remove one star for a few reasons. First, the often insane lines which are totally unpredictable. Sometimes nobody is there and other times you're waiting outside in the freezng cold due to covid occupancy restrictions. Second, there are two entrances and one recently was blocked off, so it makes parking and walking around the building annoying and unsafe due to the drive thru ATM. And third, scheduling an appointment to see someone for non-routine matters is often inconvenient since they can be booked out for weeks. I should finish on a positive note and mention that the staff, including several tellers, is multilingual (English, Spanish, and Portuguese).

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  Response from the owner

  Thank you for being a valued Bank of America customer. We appreciate you taking the time to let us know about your experience.^alex

• J

  Jerry MacDonald

  1.0

  Incredibly long wait, only one teller and she has been with the same customer for 20 minutes. There are 5 people in line and nobody has even tried to help us. Managers walk back and forth pretending they have other things to do while he line just gets longer and longer. Unacceptable

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  Response from the owner

  Hi Jerry. We appreciate your patience and coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^jazmin

• a

  alice pisani

  1.0

  Bank of America has changed a lot in past few years in a very negative way no matter what you need to do there or on line if you know how to use internet stuff like that …if you go in nobody wants to help you which is there job they act like your nothing it’s all a joke

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  Response from the owner

  Hi Alice, we're very sorry to hear that we didn't meet your expectations during your visit. We appreciate you sharing this feedback with us as we'll be sure to provide this to our leadership for that location. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

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