Bank of America Financial Center Worcester Rd, Natick, Massachusetts

Bank of America Financial Center Reviews

2.9 stars based on 21 reviews

Featured Comments:

• F

  Favour Chris

  5.0

  Diligent staff and great customer service

• K

  KW2 DEVELOPMENT

  1.0

  They have no idea what they’re doing.

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  Response from the owner

  Hi. We're disappointed to read this and would like to know more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• R

  Robert Haas

  1.0

  The bank is still closed after almost 3 weeks. No indication when they will re-open. Wouldn’t you think someone representing the bank would post information for businesses who depend on the bank for deposits and change to indicate where there is an alternative location. Unfortunately I have to post one star but they really deserve negative stars. This is absolutely the worst bank anywhere. If they weren't in the mall I would have nothing to do with them. They charge for change and deposits and close without a sign letting the customers know when they will reopen. The customers wait outside their bank only to find they are not opening. They should be ashamed of themselves for the lack of customer service and communication. I wouldn't give the Bank Of America a dime if I didn't have to….I just read the reply and it’s so typical of this bank. The person reading the reply paid no attention to what was said. I don’t go on Twitter or Facebook. Why didn’t they leave a phone number to contact them? The bank has posted hours but it was closed for days without a sign explaining why it was closed and where we could go for our deposits and change. This bank is located in a mall and there are many business’s that rely on it for its deposits and supply of change which we have to pay for. Again, they have no management that cares! Typical of big banks. If there was another bank in the mall, Bank of America would have no customers.

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  Response from the owner

  Hi Robert. We understand your frustration. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors including traffic in these locations. We offer convenient alternatives for some transactions available at the financial center. If needed, here is a link that can help you quickly find our locations and hours: https://locators.bankofamerica.com/. If you need further assistance or if you would like to discuss your account specifically, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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