Bank of America (with Drive-thru ATM) N Clairborne Rd, Olathe, Kansas

Bank of America (with Drive-thru ATM) Reviews

1.8 stars based on 47 reviews

Featured Comments:

• J

  Justin Drinnon

  5.0

  Before visiting this location I saw the awful reviews and had 0 expectations of even decent customer service. I was greeted by Rob who was directing customer flow to the right locations. I had 2 needs. He sent me to the teller for the first and said to come see him at his concierge desk after for the second. The teller was polite, helpful, and fast. I then went over to see Rob for my second inquiry. He went above and beyond to solve and answer my questions. He was very upbeat, friendly and knowledgeable. I was blown away by the friendliness and efficiency I received on my visit. They must have taken some feedback and made improvements. I could not be happier or more impressed with the service at this location. Thank you!

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  Response from the owner

  Hi, Justin. Thanks for letting us know how helpful Rob was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• R

  Ricardo Marshall

  1.0

  There is a little blond at the bank that’s just rude and very stuck up- she’s worked there for a while. I don’t think she believes that people of color should have any money- every time you go to deposit a check she says with an attitude- well it won’t be available yet you’ll have to wait. I didn’t ask you for anything. I asked you to deposit my check-! She won’t stop talking to the man standing next to her to save her life- if you don’t t like your job then find another one because there are many people that will come in there with a smiling face. Plus you’re not even cute so stop it

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  Response from the owner

  Hi, Ricardo. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience and value your business. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• I

  Iyana Byrd

  1.0

  I can’t call and talk to anyone, no one picks up and I called another location and they say they are busy as well and I can make an appointment just to ask one question.. TERRIBLE..

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  Response from the owner

  Hi, Iyanna. We apologize for your experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center, our associates may be assisting customers who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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