Bank of America (with Drive-thru ATM) E Fairhaven Ave, Burlington, Washington

Bank of America (with Drive-thru ATM) Reviews

2.4 stars based on 19 reviews

Featured Comments:

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  Luna Hikawa2345

  5.0

  I appreciate so much Allen (totally amazing) who works on the Saturday (5/14) banker go above and beyond to help me arrange appt for wire transferring to payoff my mortgage loan. As we all know, each day the mortgages loan interest can be very expansive. Since all the bank of American are short staffing, I was running between guide meridian branch, bellingham as well as holly st, bellingham on Friday (5/13) and there is no one to help me. This costs ~$500 more to pays off my mortgage on the same day (5/13) vs 5/16(Monday).

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  Response from the owner

  Hi Luna. Thanks for letting us know how helpful Allen was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^jazmin

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  CoyoteBrickLungs

  1.0

  Garbage experience, waited in the confusing line set up as other customers complained about other customers due to the layout of the store, and reasons that those other customers had no control of, rather it was the banks fault, but customers were putting down other customers. Bank opened around 2-3 minutes late even though a line was wrapped around the building outside to get in. Once up to the counter to be helped, no help was received. The worker was an older woman, who had no people skills. The first words out of her mouth were in a wildly disrespectful tone, and was declining and deflecting what we had been telling her, even though we had informed her it was what the Bank of America app had told us to visit the bank, and she was refusing that she could help, and that we would just have to deal with our issue elsewhere. Whether she could have helped our issue or not, this woman was rude and acted in a complete inappropriate manner. From one bank employee’s eyes, I believe this worker may be damaging reputation, as I am no longer returning to this bank, even though it was my first visit, and the woman’s attitude and the complete lack of help from Bank of America in general, it has been the straw breaking the camels back, and I cannot deal with the issues this bank seems to have. I advise looking into the workers at this bank, and I advise reforming your workplace for en environment your customers and clients would actually enjoy returning to!

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  Response from the owner

  I'm sorry to hear about your experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

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  Conrad Neumann

  5.0

  Deena is an awesome worker! Always helpful and able to answer my questions!

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  Response from the owner

  Hi Conrad, Thanks for letting us know how helpful Deena was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^Annette

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