Bank of America (with Drive-thru ATM) S State College Blvd, Brea, California

Bank of America (with Drive-thru ATM) Reviews

2.1 stars based on 30 reviews

Featured Comments:

• E

  Eunice Ace

  5.0

  The best BoA around here. I have been to many different location, this branch always has the least waiting and friendly staffs. Almost every BoA is understaffed ever since Covid. And the waiting is literally crazy, but none of the BoA staffs seems to care about customers waiting in that endless line. Never had waiting issues at this branch!

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  Response from the owner

  Hi Eunice. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^susan

• C

  CJ U.

  1.0

  How do you see that you consistently have 10 people in line and not do anything about it? I waited for about half an hour around 2pm on a Monday. There were only 2 tellers, and then they dropped to just 1 teller while there were still 6 people in line. The lady behind me was 96 years old and waited standing with her walker for 20 minutes. I suggested that at the very least, since they apparently can’t keep the bank sufficiently staffed, that they should set up a number system so people can sit down while they wait. They insisted that they asked the elderly lady if she wanted to sit and she declined, but that was besides the point because it wasn’t just about her, they still shouldn’t expect all those people to wait 20-30 minutes for a simple transaction.

• S

  Sara Barnes- Ramos

  1.0

  I am quite tired of the teller, Cherry's bad attitude. I usually don't waste time with reviews but everyone needs to be aware of her bad and rude behavior. Just go to another teller if you are next in line and she is to help you. I have 7 accounts with B of A and I have been banking here in the Brea branch for 10 years now. Still the same rude service over and over from Cherry no matter the day. I have complained about her for years but here she still is, working here. Such a shame, if any of my employees treated my awesome Client's like this, they would no longer work for us. Guess B of A Brea doesn't value our business. Been talking to the hubby about switching banks sadly :(

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  Response from the owner

  Hi Sara. We're disappointed to hear that your experience with Cherry wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

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