Bank of America (with Drive-thru ATM) E Olympia Ave, Punta Gorda, Florida

Bank of America (with Drive-thru ATM) Reviews

2.6 stars based on 23 reviews

Featured Comments:

• C

  Chet Neice

  5.0

  The management at this bank has always been extremely helpful. After being a long-time customer they have established a hometown feeling when we go in the Bank front Doors & are welcomed by name. Mira and the staff are top notch we wouldn’t take our banking needs anywhere but here.

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  Response from the owner

  Hi Chet. Thanks for letting us know how helpful Mira was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines

• R

  Randal Nolan

  1.0

  I’ve been with BOA since I was 15 years old, and the service that I received today was so terribly shocking, that I almost lost my faith in humanity. And not just I, the way teller spoke to the elderly couple in front of me was disgusting. No matter how much money you have or what you do for a living, you shouldn’t be judged or discriminated against. The teller was so short with me like it was a burden to do the simple task of helping me with my coinage, when she’s actuality getting paid for it. The end result was her referring me to another branch in Port Charlotte which I usually go to but it had been temporarily closed due to Covid. So I did indeed go there where I was greeted with a smile and the teller helped me with everything so well that satisfactory does not capture how well he served. I only hope that whatever those people were going through at the Punta Gorda branch, to make them treat me and other customers so unkindly, turns out okay so if there ever was a next time (and it’d have to be an emergency at this point) that they would be kinder and more helpful in doing their choice of work. I’m not even a member of Sun Trust and they met my needs better than my own bank, and did it with a smile. So thank you to them. And to Bank of America, to entitle yourself with having our country name in your name, if it were war we would have lost by the way you represented it.

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  Response from the owner

  Hi Randal. We apologize for your experience, and value your relationship with us. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan

• J

  Julie Anne

  1.0

  Horrible! Sooo extremely disappointed with Bank of America! Especially this location! I've been a customer for over 10 years. Went in to this location to have my signature witnessed, also making a deposit at the same time. The teller wouldn't do it, called the manager and the manager (who, by the way has no customer service skills and is a manager??) rudely refused with no explanation. Absolutely horrible branch. The atm doesn't accept deposits! How is that even possible? BOA closed one Punta Gorda and one Port Charlotte location in the last month. How does a customer make a cash deposit?! This bank really has taken the customer out of customer service. Do yourself a favor, don't bank here!!

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

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