Bank of America (with Drive-thru ATM) N Clark St, Chicago, Illinois

Bank of America (with Drive-thru ATM) Reviews

1.7 stars based on 26 reviews

Featured Comments:

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  Sanjay Mohammed

  4.0

  I took time to read all of the reviews so I feel as though I should write one. It seems that a lot of employees would have made a bad reputation for the bank but I have been dealing with this branch since last November and I have been mostly satisfied, I dealt with staff on 3 occasions for transactions Involving credit and information, and each person was able to handle the situation or refer me appropriately. The drive thru atm is perfect for me as I am there almost everyday. I think, based on the reviews, the branch has improved alot because I recently moved to Chicago. There are some details to fine tune, but overall they're headed In the right direction, at this point the current staff maybe just needs the encouragement and support to continue improving. I have no doubt that they will become one of the better branches.

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  Response from the owner

  Hi, Sanjay. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Joseph

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  Nathan Olson

  1.0

  This location is constantly closed with some vague sign posted. When they are open it is usually only 1 teller. They also gave me attitude when I had 6 business deposits to do but they piled up because they were closed for several weeks with no communication. Started the process of moving my business account elsewhere.

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  Response from the owner

  Hi, Nathan. We apologize your experience. We appreciate you coming in and you may be able to save time in the future by using our ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. Or if you have a business account you can also look into our Remote Deposit feature for our Business accounts, for more info visit: https://www.bankofamerica.com/smallbusiness/online-banking/cash-management/remote-deposit/. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

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  Nenad Djuric

  1.0

  The worst of all branches, even though I leave couple blocks I always go to different location.

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  Response from the owner

  Hi Nenad. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

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