Bank of America (with Drive-thru ATM) Eldridge Pkwy, Houston, Texas

Bank of America (with Drive-thru ATM) Reviews

2.6 stars based on 21 reviews

Featured Comments:

• M

  Malavika Kale

  5.0

  Went in on a weekend with an appointment booked through the app (was booked about a week ago). Waited about 5 minutes past my appointment time as the financial advisor I was to meet with was finishing up a prior meeting. One thing to note is that there was no one at a ‘front desk’ to help customers that walk in, although that may have been given that it was a weekend, not weekday. There was one teller and about 3-4 Bank of America/Merril Edge advisors. I had a very informative meeting with financial advisor James Polk - he was knowledgable, seemed honest in his comments and overall provided great service. He even went over the meeting time without hinting that the bank branch was nearing its closing time, which I really appreciated given it was my first time meeting with a Merril Edge advisor.

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  Response from the owner

  Hi Malavika. Thanks for letting us know how helpful James was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^marty

• J

  Juan Carlos Contreras

  1.0

  This has to be the most useless BoA branch. I’ve tried going in at different hours of the day and every time they either don’t have a teller available, or no one is in the lobby. I wish this wasn’t the closest branch to me. Too bad zero stars isn’t possible to post a review.

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  Response from the owner

  Hi Juan. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• M

  Michael Y

  1.0

  Just don’t waste your time here. Did a currency change and they sent it back and just cancelled the transaction 5 minutes after I left. No email or call voicemail says it has a limit of 5 days. I even took a $280 loss on the exchange before my trip

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  Response from the owner

  Hello Michael. We'd like to hear more about your experience so we can improve. Please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Please message your name, ZIP code, phone number, and best time to contact you. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. ^mark

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