Bank of America (with Drive-thru ATM) E State Rte, Raytown, Missouri

Bank of America (with Drive-thru ATM) Reviews

2.0 stars based on 28 reviews

Featured Comments:

• P

  Phantasma Magician Curtis

  5.0

  Great services at this location. Thank you to Andrea for all the great help. We opened an account quickly and learned a lot of helpful information. Thank you again.

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  Response from the owner

  Hi Curtis. Welcome to the Bank of America family. Thanks for letting us know how helpful Andrea was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. Have a nice and safe day. ^susan

• A

  Alex Peasley

  1.0

  The bank was super understaffed. It’s the middle of the week, I arrived an hour after open. I spent another hour and 45 minutes waiting to be seen by the only Account manager here. There’s only one teller, that line is super long also and moving slower than molasses. The bank manager (Andrea) was super unprofessional. Even though she had a full lobby full of people she continued chatting with who seemed like a friend. If she was speaking with a client it was a super unprofessional conversation to have at work. It was even more unprofessional to continue to chat for 2 hours instead of doing her job. I’m extremely disappointed with the customer service at this location. I am a customer service supervisor and this is subpar customer service at best. And that’s being generous. After I wto finish chatting. She sat her computer typing and playing on her phone for another 10 minutes. Then she completely disappeared for another 15 minutes. Once she decided she finally wanted to help me she was super short and stand offish with me after she chatted with her friend for over 2 hours. This experience was absolutely unacceptable. I have never been treated so poorly by a bank.

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  Response from the owner

  Hi Alex. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• C

  Connie Wooten

  1.0

  Walks into the Bank today, the guy @ front desk another man behind counter where tellers work. I proceeds to the counter to withdraw money. Then I’m told we don’t have any tellers. So the guy behind the counter isn’t trained to do what tellers do??? Maybe you should TRAIN all your employees to be multitask full in situations like this. Possibly put sign on FRONT door stating NO TELLERS! He also told me to use ATM…which the amount I need,I DON’T want it dispensed in all $20 bills. Why are you even open??? This is CRAZY and I’ve been with this bank for over 20 years. Maybe I need to move my money to a credit union???

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  Response from the owner

  Hi Connie. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan

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