Bank of America (with Drive-thru ATM) W Grant Line Rd, Tracy, California

Bank of America (with Drive-thru ATM) Reviews

1.7 stars based on 35 reviews

Featured Comments:

• A

  Abdullah Meskinyar

  1.0

  Worst service ever 😒 vary poor service

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  Response from the owner

  Hi Abdullah. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• k

  kimberly ricci

  1.0

  Terrible customer service the manager is terrible 😞 I feel descriminate there I’m handicap and I’m standing up for more 30 min 😢😢😢

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  Response from the owner

  We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^tiffany

• m

  meera karadsheh

  1.0

  I had the worst experience today. I wish zero star was an option. I needed to do a wire transfer to our title company. I was not able to do an online wire bc it’s over a certain amount. I showed up the first thing in the morning to make sure they’re not busy. Ruben Baez-Esueda came up to me and said you’d have to wait for over two hours. Since I had my toddler with me, I asked for an appointment and he said the first available is October 2nd, which is in 5 days. Making it impossible to take care of this important wire transfer. I believe he simply was not willing to do his job or help me out in anyway making things near impossible. He suggested a cashiers check so that I can drop off. I informed him that I don’t know where the title company is located and I would be okay with that option as long as I don’t have to drive an hour especially that I have my child with me. He assured me that the title company is here in town. After I left I found out it is not the same title company and I ended up driving close to an hour and a half then another 90 min back home with a toddler. I was beyond frustrated at this point. I had to go back to the branch in order to get his business card to file a complaint. I informed him of what happened. Instead of apologizing, he simply said: have a good day sarcastically. This whole thing happened because he simply did not want to help me. Unfortunately, instead of acknowledging his mistake and the trouble he put me through, he chose to be rude.

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  Response from the owner

  Good morning Meera, we value your business and are extremely disappointed to hear of your experience. We're concerned to hear that your interaction with Ruben wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

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