Bank of America (with Drive-thru ATM) Issaquah-pine Lake Rd, Sammamish, Washington

Bank of America (with Drive-thru ATM) Reviews

2.1 stars based on 9 reviews

Featured Comments:

• N

  Naresh Bhatt

  4.0

  My bank for many years and BofA branch has not changed much in years.. of course, it is clean, comfortable and well maintained space. Parking is easy and ample..

• E

  Erik Christofferson

  1.0

  I'd put zero stars if it were possible. I've been trying to close out a safety deposit box for my recently deceased parents. First time there I could access the box, but staff did not have time to allow me to close the account for the box. I drove back up another day when the BofA site said it was open - and the site was closed (mid day during the week). I made an appointment, went to the location and it was closed. Appointment was for 4pm, and at 4:14pm I received a cancellation notice for my appointment after driving there. BofA incompetence is staggering, If they can't manage a branch and appointments - why would anyone expect anything but problems with your hard earned dollars. I am cancelling accounts and for the rest of this life, no BofA. They don't deserve anyone's business.

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  Response from the owner

  Hello Erik. We are sorry to hear about your loss and are disappointed to hear this. We would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^tasha

• d

  devon radach

  1.0

  The bank teller was short with me and was of absolutely no help to me and basically judge me by the way I was dressed and figured that she didn't have to help me because of how I walked into the bank even though I've been a member of this bank for a long time customer service is a joke

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  Response from the owner

  Good morning Devon. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

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