Bank of America (with Drive-thru ATM) 228th Ave, Sammamish, Washington

Bank of America (with Drive-thru ATM) Reviews

3.6 stars based on 10 reviews

Featured Comments:

• J

  John Stetson

  5.0

  I really appreciated my customer service experience today with the daytime team and would describe this bank as very friendly and well run! They seem to really have a great location and management team in place here in Sammamish. Thank you again!

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  Response from the owner

  Hi John. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^viviana

• E

  Ezequiel Aleman

  1.0

  one called yenifer He has a very bad character And she thinks she owns the bank poor people like her For a bone they give them They no longer fit in the work Besides, it has very bad service. I wish the banks Train your staff more

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  Response from the owner

  Hi Ezequiel. We're disappointed to hear that your experience with Jennifer wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• A

  Alina Kaempfer

  1.0

  Horrible experience at this location… I wanted to open an account for my daughter. My husband and I have an account there for many years. I tried multiple times to call the branch and find out what documents are needed to open a minor account but nobody picked up the phone. Finally, I took my child and went there. Empty branch. The teller took my kid info, SSN and passport ID and informed me that I needed to make an appointment and come back later. The manager was also very unhelpful. I offered to wait around but they insisted I need to come when scheduled. Why did they take the child’s info if they could not provide the service? In today’s competitive environment, do you really send people away when they bring business? With an apparently fully stuffed branch and almost no customers…. I left, tried to call 4 branches around me and I could not reach one single one. I went online and their appointment system is not working…. So, I cannot just walk into a branch, I cannot have anybody answering a call and I cannot schedule an appointment using their online tool! Way to go, Bank of America!! I guess your future is very bright! :(

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  Response from the owner

  Hi Alina. I apologize for yours and your daughter experience and will share your feedback with our leadership team. Please visit https://www.bankofamerica.com/student-banking/ for additional information on student banking. Please let us know if you have any questions. We offer appointments for that service. Click here to schedule it: https://secure.bankofamerica.com/secure-mycommunications/public/appointments/?marketingCode=SRCHUNAUTH_ECSRCH. Here is a link that can help you quickly find other locations in your area and hours: https://locators.bankofamerica.com/. Thank you. ^susan

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