Bank of America (with Drive-thru ATM) W Lake Cook Rd, Buffalo Grove, Illinois

Bank of America (with Drive-thru ATM) Reviews

2.7 stars based on 37 reviews

Featured Comments:

• P

  Parikshit Singh

  5.0

  Awesome process of account opening. Very good employees are at work.

  ---

  Response from the owner

  Hi Parikshit, thanks so much for taking the time to share your feedback with us. We're thrilled to hear about how seamless your experience was during your visit. We appreciate you for being a valued Bank of America client and look forward to continuously providing you with the exceptional service you deserve! ^matt

• A

  Anastasiia Veretelnikova

  1.0

  Zero stars if that would be possible. Manager is extremely rude at this location. I simply came to deposit an echeck. The lady looked at me like I am stupid for bringing her a printed check, although I’ve done it before. Manager was even worse in responding. I showed her all directions for the echeck. It clearly says that the bank should call and verify the check and there is a phone number. Manager refused to look at my phone and call the company. Again, I’ve done it before and associate processed the check after verifying it. I’ve showed her all info on my phone again and she just won’t look. She kept saying I brought her a copy of a check. I told her that she’s not even trying to help me out. Manager just kept repeating herself over and over again and just told me to leave. The WORST experience I’ve ever got at a Bank of America. Manager clearly just never seen an echeck and doesn’t know such a thing exist.

  ---

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• I

  Irina M

  1.0

  This place is awful. They just sit there and stare at the screen without an idea how to do their job. Last time at this location. If you have another location near by - do not hesitate to spent time and gas to go there (unless you need an ATM)

  ---

  Response from the owner

  Hello Irina. We're disappointed to hear that your experience wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

More reviews (34)