Bank of America (with Drive-thru ATM) St Johns Ave, Highland Park, Illinois

Bank of America (with Drive-thru ATM) Reviews

2.1 stars based on 11 reviews

Featured Comments:

• B

  Brittany Echevarria

  5.0

  Always very nice and very helpful

• N

  Nirvana

  1.0

  What horrible bank and customer services! I went there this morning door was lock at 9:10 I need to use the cash station! I drove around to use the outside ATM and was not working either! Finally I went to the back door and ask the teller why door was lock? He said is been broken! I said it should be a sign explaining this and also the ATM he said is nothing I could do is not my job speak to the manager, ok I said call the manager and he said is in a conference call!! Haha this Bank if America is a joke! Go somewhere else, seriously what is going on with this institutions, why are they closed? Grocery stores are open retail stores are open my stylist and nail salons are open, I guess people have become lazy with the excuse of the Covid, what happen with jobs in this country? Are they still gaining a salary….. I don get it. Why people don’t want to work, someone please explain me 🤦🏼‍♀️

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• B

  B. G.

  1.0

  Terrible, terrible bank overall. This particular location is the worst. They falsely accused me of fraud. I am an independent contractor. I bid a job. My general contractor / customer was to pay me 2000 a week until I was paid in full. After attempting to cash the 3rd check, I noticed an alert on my account. When I went into this branch, the manager came over with his fake smile. After I told him why I was there, his whole demeanor changed. He refused to further assist me. I came back with general contractor, who coincidentally banked here as well, he attempted to vouch for checks, but bank refused to hear him out. He then withdrew cash from his account, handed it to me to cover over drafts on my account. After him paying me, i was still in the whole 1700 dollars due to overdraft and negative status accumulated fees. I was forced to pay this amount through chexsystems. 3 years later, bank of America is attempting to pay me back. No apologies or acknowledgement of error. Just, here's your money back. Everytime I've opened in account, I've had to jump through hoops to prove I no longer owe this money. My status at BOA is still negative. The lady at this new branch of BOA, showed me where it said in bold red letters, that I was a high risk. Stay away from BOA, especially this terrible, terrible location that is full of terrible monstrous people.

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