Bank of America (with Drive-thru ATM) W Grand Pkwy, Richmond, Texas

Bank of America (with Drive-thru ATM) Reviews

2.1 stars based on 25 reviews

Featured Comments:

• F

  Fun Times

  5.0

  Been going here for just about six months, this branch has gotten really busy, I'm not sure why when most things can be done on-line or the ATM. I bet it's probably due to non-customers not sure why they just don't go to their own bank or credit union. The new branch manager is very knowledgeable and very helpful.

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  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^jan

• K

  Kris Jefferson

  1.0

  EDIT: BOA has taken no action to resolve this. We've been surveyed about the banker (Anna) specifically and filed a formal complaint after being encouraged to do so by customer service, yet NO ONE has reached out to us. She is also mentioned in another review as being discriminatory and rude. I wish I could take one star away. I'm positive nothing will be done. Complete trash, BOA. The banker that was supposed to assist my husband and I (Anna) was very rude and unhelpful. I also filed a complaint with BOA through customer service because I've never been treated so poorly. The banker told us she could not help us with a simple account change and did not give us any additional information on how to resolve the issue until I went back a second time after customer service advised me that there was no reason the change couldn't be completed. She made no effort to resolve the matter. Nor did she bother to pick up the phone to get help after I explained that nothing was wrong with our account (as confirmed by CS). She simply said she couldn't help us and left us with the work of solving the problem (which likely was just that she didn't want to help us). Like the other reviews state, the customer service here (not that they have any) is absolutely atrocious. Thank God for both of the phone customer service representatives who assisted me, confirmed that there was no issue with my account, and agreed that I should've been helped in the branch. The banker even tried to send me to another location for help; what sense does that make? She tried to do damage control by asking us to come back later in the week, but I have zero confidence in them. Not sure if I'll keep my account with BOA after this. Deplorable experience for a new customer.

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  Response from the owner

  Hi Kris. We'd like to keep you as a valued customer. We're disappointed to hear of your experience with financial center associate. We'd like to know more. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• K

  Kyle Harris

  1.0

  There is always only one teller working no matter what day it is . Lines always extremely long due to this. There is always more then one loan specialists though lol. Classic.

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  Response from the owner

  Hi, Kyle. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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