Bank of America (with Drive-thru ATM) Hwy Woodstock, Georgia

Bank of America (with Drive-thru ATM) Reviews

2.7 stars based on 27 reviews

Featured Comments:

• P

  Phil Benitez

  5.0

  Banking has been a nightmare since the pandemic, but Kyle Gilbert-Hansen, the small business banker from this branch has been terrific. He set me up with a check scanning machine for my deposits and followed through until it was set up. Then today I happened to be at a car dealership and it occurred to me to reach out to him to prevent the dealer to run my credit a plethora of times as they often do. Kyle went above and beyond and got me all set up and approved in less than 1 hour. He even followed up with the underwriting team to expedite the process since he knew I was on site. I got a great rate too. Before meeting him I had considered moving to perhaps a smaller bank where I wouldn't be just a number, but now I feel like a valued customer. Kyle deserves major kudos for his commitment to his customers and overall remarkable service. He truly cares about his customers and it shows. Thanks a million, Kyle!

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  Response from the owner

  Hi Phil. Thanks for letting us know how helpful Kyle was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. Have a nice and safe day. ^susan

• G

  Gabrielle Benson

  1.0

  Always TERRIBLE customer service. Never willing to help with simple withdraws, deposits, etc. always directed to use ATM instead. When asked simple questions about account information was told they couldn’t help and had to make an appointment for another day with a banker. Will go out of my way to avoid using this location.

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  Response from the owner

  Hello Gabrielle. We'd like to find out more about your experience so we can continue to improve. Please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• M

  Maureen Clark

  1.0

  I walked into this branch yesterday and needed to withdraw $7,000 from my account. A deposit was made the day before into my account. The teller asked me where that money came from. I told her and she asked me to wait she would be right back. (12 minutes later). she came back to the window and told me this was “under review” to come back tomorrow! They froze my account! This is not my branch from my home town. I called the main BofA number and they told me it was turned over to the fraud department! I am livid! The manager there created this mess. I went online to see if this was resolved and it showed a balance below —$881,188.44 on 03/17/2022. Omg. This is outrageous! Do NOT have any dealings with this bank!

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  Response from the owner

  Hello Maureen, if you need account assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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