Bank of America (with Drive-thru ATM) Scripps Poway Pkwy, San Diego, California

Bank of America (with Drive-thru ATM) Reviews

2.4 stars based on 10 reviews

Featured Comments:

• I

  I V A N

  5.0

  Everyone, keep in mind that most people who have positive experiences don't bother to leave reviews. However, when someone has a bad experience, that's when they feel frustrated and angry and want to vent in a review. I went in and was helped quickly and treated politely by the staff. Everything was great, I have no complaints.

  ---

  Response from the owner

  Hi, Ivan. Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^alma

• G

  Grant McKinstry

  1.0

  This location is a complete waste of time! It has for the most part been closed since the start of the pandemic 2 years ago. Whereas I completely understand the bank was closed during the pandemic, the vast majority of businesses and certainly essential businesses such as banks have returned to normal and are fully operational. For at least that past 9 months whenever I go to this branch (which is my local branch) 90% of the time there is a sign on the door that reads 'Temporarily closed'. On the odd occasion when I am able to go into that bank and I ask why they are closed most of the time, the answer I get is that they have 'staffing shortages/challenges'. It is just unacceptable that they cannot plan ahead and staff this location appropriately, and it is furthermore very frustrating to drive to the branch only to find out that it is closed and then you have to drive to a different branch. Seriously, the management need to get their act together - close the branch completely or staff it appropriately and serve your customers! I don't know of any other bank branch that operates this poorly. There is a Chase bank branch about 50-feet away from this one and they are always open (and were open right throughout the pandemic). After hoping that this situation at the Bank of America branch would improve for some time now, I will be moving my business to Chase who seem to be a lot more reliable. Update following response from bank below: ==================================== I am unable to decipher or comprehend the response from the bank. Probably generated by a bot and not at all helpful...... To be clear you need to consider staffing the branch adequately or close the branch completely. It is not helpful to customers when you are open one day and then without any warning are closed the next day because you did not have enough staff to open, then you are open again two days later....... I am furthermore quite well aware of other Bank of America branches, but this particular branch is closest to my house and is where I have been banking for 25 years (since it opened). As long as there is a Bank of America sign on the wall, people will try and use it only to be frustrated when it is closed. You are doing the entire company and your customers a disservice by running such a poor operation.

  ---

  Response from the owner

  Hello Grant. I'm sorry for the inconvenience. We considered a number of factors, including traffic in these financial centers. You can quickly find financial center locations here: https://locators.bankofamerica.com/. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• J

  Jared McKinley

  1.0

  Don’t count on getting in and out quickly no matter what time of day you go. There are never enough tellers, extremely long wait.

  ---

  Response from the owner

  Hi, Jared. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^alma

More reviews (7)